| Delivery Type | Estimated Time |
|---|---|
| Standard delivery | 3-5 working days FREE |
| Special delivery | Next day tracked $7.99 |
| Repeat delivery | 5% OFF + FREE delivery (with standard delivery) |
Dispatch & delivery timings
Orders made Monday to Friday before 2pm each day will be dispatched the same day. Delivery arrival depends on the shipping level you choose (Standard or Next Day).
If you order by 2pm on a Friday and choose next day delivery, you'll receive your order on Saturday.
If you order after 2pm on the Friday, next day delivery will arrive on the Monday.
Orders aren't processed on Saturday or Sunday, and deliveries aren't made on Sundays. Everyone needs their rest, after all!
Any orders placed at the weekend will be processed on Monday.
Refunds & returns
Refund policy
30 Day Guarantee
To put it simply, we guarantee our products 100%. All of our products come with an unconditional satisfaction guarantee or your money back. If you are not completely happy with our products (for any reason!) just return the unused portion within 30 days of purchase. You’ll be refunded your entire purchase price, even if you used it all! Returns must be issued to the original payment method used on your order.
What is Redo?
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange FREE.
If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
14 day returns policy
If you change your mind about pet food, please contact
customer@nooratail.com
You’ll need to return the product unopened and undamaged within 14 days of receiving it.
You'll receive a full refund including original shipping costs, subject to terms and conditions. Postage of the return is not included in the refund.
If you received a faulty product, please contact
customer@nooratail.com
as soon as possible for a refund, a return & replacement (as long as your request meets the requirements laid out in the terms and conditions).
Can't find what you're looking for?
In the event that your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be canceled from your order. You may reorder once they become available again.
Use this text to answer questions in as much detail as possible for your customers.